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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bob Brown

Bob Brown

December 6, 2024

5  out of  5
rating by Bob Brown
"The staff is excellent and makes you feel like family! We recently had our first claim and it is being handled efficiently."
We responded:
"Thanks for the awesome review, Bob! We work hard to meet our customer’s expectations, and we’re happy to hear we are hitting the mark for you! "
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Joe Heady

May 29, 2024

1  out of  5
rating by Joe Heady
"My insurance was cancelled here by clerical error that I made unintentionally. I was a customer for over 12 years and never was late on any of my bills and had no accidents; policy was cancelled with a shrug of the shoulder for an error I didn’t know I had made."
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Ryan G

February 8, 2024

5  out of  5
rating by Ryan G
"Great people. Great personalities. Overall best experience insurance company in Rushville"
We responded:
"Thank you, Ryan, for a great review! We appreciate your business and kind words!! "
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Kyle Collyer

January 19, 2024

5  out of  5
rating by Kyle Collyer
"Been a loyal customer for years. They’re so quick at customer service and find any way to best serve you. Had a payment question and they were quick to clear it. Thanks for affordable full coverage car insurance."
We responded:
"We value your kind word Kyle!! Thank you so much for taking the time to write such an amazing review. "
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Richard Mauch

June 20, 2023

5  out of  5
rating by Richard Mauch
"Very personal and professional, recommend to anyone!"
We responded:
"Thank you, Richard!! We appreciate your kind words about our office. "
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Josh Vaughn

June 14, 2023

5  out of  5
rating by Josh Vaughn
"The staff always takes care of us whenever we need answers or something changed on our policy! Respectful and child friendly!"
We responded:
"Thank you so much Josh for taking the time to write such an amazing review! We’re so happy you liked your experience with us. "
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Kathy Wolfe

April 6, 2023

5  out of  5
rating by Kathy Wolfe
"This guy will certainly do you right. He's an awesome guy and the girls in there are amazing. Can't say enough good things about them. Very helpful."
We responded:
"Thank you for your kind words Kathy about our office. It is always great visiting with you! "
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Mintylicious (DemonWolf)

March 14, 2023

5  out of  5
rating by Mintylicious (DemonWolf)
"They are super kind and helpful. I highly recommend getting insurance from them"
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Brayton Wood

January 26, 2023

5  out of  5
rating by Brayton Wood
"Best agent I’ve had to cover myself and my family’s needs! Bekah is very fun and easy to work with and always has very fast response times when we have questions or claims that need taken care of! Wouldn’t want to go to any other agent! Highly recommend!!"
We responded:
"Thank you so much Brayton for your kind words! We love seeing appreciation for our awesome team from great customers like you."
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Tandi Wright

January 10, 2023

5  out of  5
rating by Tandi Wright
"Have been a customer here for years and have never had anything less than amazing service! Very personable and the best staff!"
We responded:
"Thank you Tandi for the great review! We’re so happy you love your experience with us. "
Profile photo of Aaron Duncan

Aaron Duncan

November 18, 2022

5  out of  5
rating by Aaron Duncan
"Bekah was awesome to work with. She had me a quote and signed up in 2 days! Truly such nice and kind people and made the transition so easy!"
We responded:
"Thank you, Aaron for your kind words!! We are so happy you enjoyed your experience with us. "
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Kevin Brown

November 17, 2022

5  out of  5
rating by Kevin Brown
"I cant tell you enough how fantastic Dusty is and Bekah she is the Sweetest person ever I made my parents and brother switch there Policies to Dusty FANTASTIC group of people"
We responded:
"Thank you, Kevin!! We appreciate your kind words and for referring us to your family. You're Awesome! "
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Angela Yeend

November 5, 2022

5  out of  5
rating by Angela Yeend
"Excellent agent and staff! Very helpful and friendly. Clients matter to Dusty and his staff. Questions and claims are handled quickly and effectively. Highly recommended!"
We responded:
"Thank you, Angie!! We strive to be as efficient and effective as possible for our customers. We’re so happy you love your experience with us. We’re here if you need anything."
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Hailey Vale

November 4, 2022

5  out of  5
rating by Hailey Vale
"I can’t say enough good things about Dusty’s office. My family has been insured with him for years and when it was time for me to get my own auto quote, Bekah was quick, efficient, and friendly! She worked with me to find the best rates and coverages, while keeping me informed and answering my questions. If you’re looking for better rates, better customer service, and a great agent, I highly recommend contacting Dusty’s office. Thanks again!"
We responded:
"Thank you, Hailey for the awesome review!! We work hard to meet our customer’s expectations, and make sure they get the best policy for their needs. We value your family's continued loyalty and are here for anything you need! "
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Gage Rosenfeld

July 29, 2022

5  out of  5
rating by Gage Rosenfeld
"Great place!"
We responded:
"We appreciate your feedback Gage!"
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Dana Byrd

July 29, 2022

5  out of  5
rating by Dana Byrd
"State Farm in Rushville has the best customer service around! Dusty and his staff are knowledgeable & honest people. No one looks forward to an insurance claim, but when we need them they are there! I highly recommend this team!"
We responded:
"Thank you Dana for the awesome review! We try to make sure we are here for our customer every step of the way."
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Melissa James

July 26, 2022

5  out of  5
rating by Melissa James
"I have been very pleased with the business I do at State Farm. They are always polite, accommodating, and will do their best, it seems, to do the most for their customers! I have not had to make a claim, so I can not attest to that process with them, but am very pleased with my interactions with them thus far."
We responded:
"Thank you Melissa!! At our office, we strive to be there for our customers for all situations that arise. We value your continued trust in our team!"
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Alicia C.

July 26, 2022

5  out of  5
rating by Alicia C.
"Great rates, great response time, great service! Bekah is amazing to work with as well as the rest of the team. I use Rushville State Farm for my auto and homeowner’s insurance. I will never use anyone else!"
We responded:
"Thank you Alicia for the amazing review! We work hard to meet our customer’s expectations, and we thank you for your continued loyalty and trust in our amazing team!"
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Rebecca Brown

June 2, 2022

5  out of  5
rating by Rebecca Brown
"I've never had such personal care as I have since switching to State Farm. Dusty and his staff go over and beyond with any concern or worry I have, big or small. Samantha is always there with an immediate response to any question I have. Thank you Dusty and staff for everything!!!"
We responded:
"Becky thank you!! We appreciate your kind words about our staff and office, we are so lucky to have customers like you at our office."
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Debbie Phares

May 14, 2022

5  out of  5
rating by Debbie Phares
"Would recommend anyone to go to state farm don't know what we would have done without Dusty in the last few months. He helped us every step of the way and we greatly appreciate it. Thanks Dusty!!!"
We responded:
"Thank you for the great review Debbie! We pride ourselves on making sure we are with our customers through every step of the way. We are always here to help!"
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Lowell Johns

April 28, 2022

5  out of  5
rating by Lowell Johns
"Great place to work with. Becka is outstanding."
We responded:
"Thank you for your kind words Lowell!! Thank you so much for taking the time to write such an great review for our office. We are so glad Bekah was able to give you outstanding customer service and help you with your needs."
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Garrett Rosenfeld

March 24, 2022

5  out of  5
rating by Garrett Rosenfeld
"I am always impressed with Dusty and his staff. Their customer service is great, and they always get you everything you need. I would highly recommend him to anyone."
We responded:
"Thank you for the amazing review, Garrett! We work hard to meet our customer’s expectations, and we’re happy to hear we hit the mark for you."
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Autumn McNichols

March 8, 2022

5  out of  5
rating by Autumn McNichols
"I have been a loyal State Farm customer since 1991 and have been with Dusty since he opened his business. Although we no longer live in Rushville, we continue to have ALL of our policies with Dusty. Why? Because the service we have received has always been top notch. Special shout out to Bekah Heuer, who is the absolute best in customer service. Every time we have had to submit a claim, the process was so ridiculously easy. Dusty and his staff literally take care of everything for you. We all know there are hundreds of agents to choose from, but I continue to choose Dusty Flannery State Farm because of their efficiency, stellar customer service, and unparalleled knowledge about the insurance industry. Do yourself a favor and get it right from the start-call this team TODAY."
We responded:
"Thanks for the amazing review, Autumn! Your years of loyalty through your life changes has meant so much to our office. We are truly lucky to have you as a customer and thank you for the recognition on how amazing Bekah is here at our office. You are not the first to send your appreciation for all she does, and we know you won’t be the last! We work hard to meet our customer’s expectations, and we’re happy to hear we hit the mark for you."
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Jay Dee

February 28, 2022

5  out of  5
rating by Jay Dee
"Bekah and Dusty have always been there when needed. They have a great team over in Rushville who put the customer first. Been a loyal happy customer for well over a decade now with no disappointments."
We responded:
"We value your kind words Jay!! Thank you so much for taking the time to write such an amazing review. We value your loyalty with us over the years, and hope to continue meeting your expectations."
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Aaron cash

February 10, 2022

5  out of  5
rating by Aaron cash
"Been with multiple state farm agents and this one is the best. Always being friendly is great"
We responded:
"Thank you Aaron!! We appreciate your kind words about our office. It's great having a customer like you!"